GUARDSWELL FARM TERMS AND CONDITIONS

They may be a little formal and boring- but they are essential. Thank you for taking the time to read our Terms and conditions for your stay, or for the event/course that you have booked. 

 

Accommodation

Hello Guardswell Adventurer!


Thank you for booking your holiday, escape, retreat, mind and body reset... which ever you view your stay to be, with us at Guardswell Farm. We really cant wait to welcome you! Please take a moment to read the below, which go over a few important details such as cancellation, pets, check-in/check-out, and a few other little house keeping things. The below is what forms a contract between you and Guardswell Farm. These Terms and Conditions are relevant to those booking through the website and directly, with the exception of exclusive use/wedding hire which has a separate set of Terms and Conditions relevant to those stays. 

Booking

Please contact us within 24 hours if you wish to amend your booking- this will be done free of charge. Providing that your stay is more than 12 weeks away, we allow a 7 day period in which you can read and digest the Terms and Conditions- and the details regarding your chosen unit (for example, if electricity is provided or it is off-grid, the maximum number of occupants etc), after the 7 days you are deemed to have accepted our terms and conditions. For stays less than 12 weeks from the date of booking, we allow a 24hr period in which you can read and digest the Terms and Conditions- after which you are deemed to have accepted our Terms and Conditions. 

Deposit


At the point of booking- you will be given the choice between paying the full amount now, or a deposit of 30% with the balance due 28 days prior to arrival. If you choose to pay the deposit, then you will be sent a reminder email to pay the balance 28 days prior to your arrival. 

Cancellation


We understand that sometimes things don't go quite to plan, however, below are our cancellation terms for your stay. 

If cancelled more than 12 weeks prior to your stay- full refund

If cancelled less than 12 weeks prior but more than 28 days prior to your stay- deposit retained, or 70% refund for those who have paid full price upfront.

If cancelled 28 days or less from your stay- 100% of booking cost retained

Incomplete Payment

Where the balance of the payment for your Stay has not been paid 28 days prior to the start date of your stay, we will continue to send you reminder emails at appropriate intervals. If, within 10 days, the remaining balance is still outstanding, Guardswell Farm will be entitled to rescind the agreement, retain any deposit and claim against you for losses incurred. 

Check-In/Check-Out

"Check-In Time" for all accommodation is from 2pm-8pm. Please discuss any later than 8pm arrivals in advance of booking.

"Check-Out Time" for all accommodation is 12noon. 

Please be aware that these times are relatively inflexible due to the time needed to change over accommodation for the next guests coming in- we hope that you understand.

Liability 

Guardswell Farm accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their stay or time at Guardswell Farm. 

Children and Babies

Guardswell is a brilliant place to bring children- and we 100% encourage that you "free-range" them as much as possible- however, children and babies must be supervised at all times. There must be a responsible adult capable of looking after children and babies present throughout the entire hire period. Please remember that Guardswell is a working stock farm. Guardswell staff cannot take any responsibility for the care of minors, or for the recommendation of appropriate care givers.

Dogs and Pets

Well behaved dogs and pets are permitted to stay in a number of the Accommodation Units, but this must be discussed and confirmed in writing prior to arrival with the Company. Dogs must be kept on leads at ALL times due to the presence of livestock, as well as stay off furniture and carpets where possible. 

Drugs


The Company has a strict zero tolerance policy on drugs and any illegal substances. If any guest is found to be under the influence, the booking will be terminated with immediate effect and the police will be notified.

Smoking

The Internal areas of the Accommodation are strictly non-smoking. Smoking is allowed only in open-air areas. All cigarette butts must be disposed off appropriately.

Fires and Woodburning Stoves

Fire pits, Woodburning stoves, Outdoor Ovens and BBQs are used entirely at the guests own risk. Please ask if you would like a firelighting tutorial. 

Candles

Using candles within the accommodation is done so entirely at the guests own risk, and candles must be supervised at all times. All damage caused by use of candles will be chargeable to the guest. 

Damage and Excess Cleaning Required


Guardswell Farm reserves the right to invoice for any damages caused to the Property of Guardswell Farm that has been inflicted by you during your stay. Similarly- If you accommodation is left in a poor condition resulting in additional cleaning, repair or replacement, you may be invoiced to cover costs.

Force Majeure

The Company may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond its control, the consequences of which neither our suppliers nor we could avoid.  Example: industrial disputes, natural disaster, fire or adverse weather conditions, acts of God, malicious damage, flooding, acts of terrorism or similar events beyond our control. The Company shall not be liable for any loss, damage, or costs, resulting from a Force Majeure event. Whilst every effort will be made to ensure the provision of the On Farm Accommodation Hired, the Company cannot be held responsible for shortcomings or conditions outside of their control.

Insurance

Guardswell Farm strongly recommends that you take out full insurance to cover your holiday in all circumstances- from your own cancellation to Force Majeure. 

Disclaimer

Staying on a farm or within a hut/camping/self catering property can be dangerous. Although every care is taken in managing the various facilities, such as fire pits, wood burning stoves and ponds, Guardswell Farm cannot be held responsible for any loss or damage arising from any misadventure associated with your stay at Guardswell Farm. 

Guardswell Farm Events and Courses

We are so happy that you have booked onto an Event or Course at Guardswell Farm!! Please take the time to read our Terms and Conditions below.

Dietary

If you are booked on to attend a food related event, we ask that you provide your dietary requirements as soon after booking as possible, but at the latest of 7 days prior to the event to ensure that we can cater for your needs. 

Cancellation

Full refunds if cancelled within 14 days of the event.

50% refund if cancelled within 14 days of the event. 

Liability 

Guardswell Farm accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their stay or time at Guardswell Farm. 

Disclaimer

Attending a Course or Event on a Farm can be dangerous. Although every care is taken in managing the various facilities such as fire pits, wood burning stoves and ponds,- and ensuring the courses and events are run and managed in a safe way, Guardswell Farm cannot be held responsible for any loss or damage arising from any misadventure associated with your time at Guardswell Farm.